Monday, July 18, 2011
And more memories
Wednesday, May 18, 2011
The issue is rarely What to change, but Whether and How
Friday, June 04, 2010
Wednesday, May 19, 2010
A presentation about Massar I gave in France
Sunday, April 04, 2010
Thought while packing
Nice quote, shame about the author
A quote from Tony Blair, co-sponsor of the war in Iraq - something which presumably did not count as "violence".
Thursday, April 01, 2010
Getting it right
The other error was referring to "firing" arrows at up to twenty a minute. You "shoot" or "loose" arrows. "Fire", not surprisingly, referred originally to setting off cannon or muskets by applying a lighted taper. Sadly the film Lord of the Rings made the same irksome mistake.
I just hope the book didn't get these things wrong too.
Thursday, March 04, 2010
What impressed me about Ron Dennis was what I can only describe as "controlled intensity". He was immaculate as always, courteous, a charming and easy conversationalist. He was also, it was clear, a completely driven perfectionist, from big picture down to smallest detail. His business had extended into non-motor racing areas such as catering and hi-fi largely because he had never found a third party supplier capable of matching the uncompromising standards he set for these things. It was easy to see how he had built Mclaren into the force it was in Formula One, and easy too to understand how he could rub some of the other strong personalities in the sport the wrong way. I didn't get the sense of a rampant ego with Ron Dennis, just a complete clarity of purpose, intense self-discipline and an immense will to succeed.
We spoke a lot about his concern to give young people opportunities, particularly in education, and the (unsung) work he was doing in that area. I liked him a lot, and throughout the "cheating" debacle that dogged McLaren a couple of years later I still felt that Ron Dennis was an intrinsically honourable man. His will to succeeed may have led others to do unscrupulous things, but I don't believe Dennis himself would ever have wanted it that way for a moment.
Oh, and he paid for lunch!
Friday, February 26, 2010
Monday, February 15, 2010
One fundamental premise of Massar is that it is obsessive about its beneficiaries. At a very early (2005) presentation in Lattakia of Massar’s touring programme to its Steering Committee, I made short introductory speech in which I welcomed all the VIPs visiting (The First Lady, three senior Ministers, the Head of UNDP and the Governor of Lattakia) and said that for Massar the real VIPs present were the ones attending the workshops: the children, our beneficiaries. Trite though it was, that was and remains a completely sincere statement of Massar’s position: nothing matters more to us than engaging and inspiring our beneficiaries.
This matters because if the children do not see Massar as being completely on their side, or if Massar is seen as part of the establishment, then both our rationale and chances of success disappear or are compromised. That does not mean we take children completely on their own terms; as said above we operate in a framework of what is right. But it does mean that young people trust Massar to trust them and see the best in them; to see them in terms of potential not as risk. This places Massar between Home and School as the third place in young people’s lives, where guidance and rules exist but young people feel able to explore, create and share in a space that is “theirs”. As a Massar volunteer said, “we have the potential to be bad, but Massar allows us to discover our potential to be good”.
Sunday, February 14, 2010
Massar retrospective 2
The definition of active citizenship for Massar has centred on a different concept: that of fostering a sense of individual responsibility for achieving common good. Massar’s definition is more aligned with the current notion of “global citizens” – people who are aware that our communal global state (irrespective of national borders) results from an interconnected multitude of tiny individual choices and actions, and who are motivated to take action as individuals to make that communal state better. For Massar the outcome of citizenship is a healthy society (whether local, national or global) rather than nationhood.
Massar retrospective 1
Syria was a country in transition, and was looking to make change sustainable by building from within, respecting and retaining its distinctive cultural strengths, while investing in its long-term assets – its future generations and their whole approach to life’s new opportunities and challenges. Syria’s young people represented enormous untapped potential, not just as an economic resource but as standard-bearers for a new expression of self-directed, thoughtful and participative citizenship that could inspire and empower individuals and communities across the country.
Building active citizenship as a prevailing state of mind, in which young people would feel innately predisposed and able to seek out ways to contribute positively to their community and the wider world, while at the same time developing and fulfilling their own potential as individuals, thus became an early broad statement of purpose for Massar. Still with a children’s museum in its plan, the project’s vision and scope expanded significantly to embrace this wider social purpose.
In late 2004 there was no directly comparable project model elsewhere in the world from which Massar could draw at least basic empirical information for the design of its programmes. The emerging Massar strategy outlined a wide-ranging, national but non-governmental initiative, offering non-formal learning opportunities to young people between the ages of 5 and 21 (initially the upper age was 15, later extended). From these opportunities they could explore and develop their own potential, for their own individual fulfilment and success, and for the good of others. As a non-governmental organisation, Massar had no remit to intervene in the formal education system or any other aspect of government provision; its programmes would be independent but complementary. A long-term view would be taken of outcomes; some results might be seen immediately, but the embedding of changed attitudes and behaviour was expected to take years if not generations. In a Massar project initiation document from February 2005 its broad aim was captured as follows: ’At the heart of this project is the concept of building “active citizenship”, in which children’s growing understanding and appreciation of themselves and the world around them leads to greater direct individual responsibility and involvement. This responsibility and involvement might manifest itself in environmental or social activity, volunteering and pro bono public work, the forming of interest groups and knowledge communities, wider public debate on important issues, or in a broad range of creative outcomes. As a whole, it should stimulate new generations to be aware of issues, challenges and opportunities, to be concerned to tackle them, and to look for actions they can take by themselves or with others.’ A number of specific characteristics were included in the original design of Massar’s programmes, as follows:
- Massar would explicitly aim to reach and engage with all 8 million young people in its target age range across the whole of Syria, from all walks of life. This led to an early emphasis on building activities that would take Massar to communities in all parts of the country – the national touring programme launched in 2005, the first regional resource centre in 2007, online activities in 2007, the web portal in 2009 – and only later the creation of its main discovery centre in Damascus, due in 2012. This is the reverse of the approach of most children’s museum projects, where the immediate priority is to create a museum building for audiences to visit, to be followed only later by (often half-hearted) outreach programmes within a limited catchment area. This site/destination approach works well for already motivated, mobile, middle-class children and families; it tends to disenfranchise those at a distance and those who may feel socially intimidated by the prospect of visiting. If Massar were to succeed in changing attitudes its programmes and effect should not be limited to those already predisposed towards change, but should be as universal in spread as possible. In the event, by concentrating from the start on activities that reached nationally, Massar was also able to gain an understanding of the variety of different cultural norms in areas of the country, and to design other programmes with these in mind.
- Massar should be visibly distinct from the formal establishment, especially in the area of education. Without such a distinction the risk could exist that Massar would be regarded by young people as representing the same sorts of conformity and applying the same kinds of methodology and judgement. In practice this has meant that, although schools represent one of the most effective channels to reach young people, Massar has to date run no classroom-based programmes, and has developed all its platforms itself. Furthermore, given that Massar was about encouraging self-directed attitudes and ambitions in young people, it needed to be distinct from conventional mechanisms of provision. Massar should be understood by young people as being a part of their own journey of discovery, rather than doing things for them. For example, Massar does not use formal Arabic but a more vernacular voice in talking with young people. Massar does collaborate effectively with government agencies – for example its own language cannot be at odds with that used in the classroom, otherwise children cannot apply their development in class to their non-formal learning and vice versa – but maintains a distinctly separate public face.
- Massar would aim to ingrain pro-social behaviour – what has been described as “the habits of citizenship” – through providing young people with the encouragement, tools and opportunities to practise it. Where possible, programmes would also develop empathy by having end results which would benefit needy third parties. So, for example, in 2009 a fun-run organised by Massar volunteers in Lattakia had a clear charitable purpose – to raise money for additional kidney dialysis machines for local hospitals – a pressing need. Also in 2009, a young journalists competition staged by Massar in Homs gave competing teams the task of creating video reports on the subject of local special needs groups. The result in both cases was not just an increase in the confidence and capability of the young people involved, but a new awareness of the situation of others, and their own capacity to make a positive difference.
- While its programmes would be as widespread and inclusive as possible across its 8 million national target, Massar would look to nurture catalysts, a limited number of young people who demonstrated the personality and capacity to set strong positive (“humanistic-flexible”, likely to help or intervene) examples among their peers, and so break the plurality of ignorance cycle. These young catalysts, by being likely to make an appropriate response to situations or needs, would help to redefine the shared consensus of their group.
- To do this, Massar’s programmes, places and experiences would be designed to provide young people with “permission” (within a clear framework of “safety” that would reassure both the children themselves and their parents or teachers). In many cases this requires little more than the explicit removal of the inhibitory rules that govern the formal education experience – an emphasis on avoiding failure, which discourages experimentation and innovation; the application of a single learning style; a rigid curriculum. Massar would offer young the opportunity to explore and develop at their own pace. Programmes would reward participation and endeavour, not the “right” result. Often permission would be in the form of space (real or virtual) that young people can feel is their own and within which they are given shared responsibility to form and uphold the rules. Massar’s web portal, for example, will be policed primarily by its own users, as well as by a cadre of volunteer portal champions.
- Massar would address inhibitory “rules” – wider contextual cultural constraints, expectations and norms – through the parallel involvement of parents and teachers. On one level, unless parents could feel at ease with Massar’s approach and standards, then their children would not be allowed to participate. It would be important for parents to be introduced to Massar as a concept and feel confident that it was not in any way risky or extreme. At another level, non-formal learning is best viewed as a continuous social experience, in which the learning of the child is complemented by the involvement and perspective of many others. Given the relatively limited capacity of Massar to engage with young people compared to their time in school or at home, the more teachers and parents can understand and support the Massar process the stronger it can be. In particular this involves an appreciation that children explore and learn through play, and that one of the best signs of a learning child is curiosity. An often-quoted story from the UK is of a parent who called up London Zoo to complain that “the education programme you ran yesterday was no good. My boy did nothing but ask me questions all the way home.” Massar would encourage such curiosity and enquiry, and the participation of parents and teachers would be a powerful element in their development. Both groups would be encouraged to attend and take part in activities.
- Massar would re-work the five steps to encourage intervention proposed by Latané and Darley into sequential learning stages to encourage participation. These steps would be integrated into all of Massar’s activities and especially into the way it addressed topics in exhibitions and publications:
- Understanding – Massar’s programmes would be strongly subject-based, encouraging young people to develop the skills for accessing and filtering information, analysis, critical enquiry, and building perspective from a base of relevant factual knowledge. Particular subjects and topics would be at the core of most Massar programmes and environments, and a variety of learning styles would be catered for in their presentation. This would place an emphasis on reading skills, media literacy, and field or on-line research.
- Choices and implications – Massar’s programmes would encourage young people to go beyond factual knowledge to seek out underlying issues and causes, to appreciate the implications of human action (or inaction), and to examine the choices that situations offer. With a small number of non-contentious exceptions, Massar would not promote any social agenda; the aim would be to encourage young people to reach their own conclusions.
- Responsibility – all Massar’s content and programmes would also aim create a direct connection between the appreciation of a situation and the recognition by participants of their personal connection with it and responsibility towards it.
- Engagement – Massar would work with young people to stimulate in them some form of direct response or action. Massar would not prefer any particular type of response; it might be creative, expressed in art or photography, or a collaborative group project, in the virtual or real world. Young people might help others or develop themselves, perhaps by choosing to study a subject further. What would matter was that young people had chosen to take some action.
- Empathy – at the highest level Massar would seek to build into its activities and experiences an awareness of and feeling for the situation of others, in Syria and the rest of the world.
The Massar discovery centre being built in Damascus has thus a very different intended character from a conventional children’s museum or science centre. It will take visitors on a hands-on critical thinking journey through six main topic areas called: Beginnings, Life, Our World, Ideas, Achievements, and You Can Do It. Beginnings shows how each individual is an active part of a larger whole, whether family, community, country or world. Life examines the complex connections within the living world, and mankind’s impact on it. Our World deals with the physical and inanimate world, and the risks in taking it for granted. Ideas looks at how we learn and form impressions, how our minds can sometimes be tricked, and how we create ideas, concepts and plans. Achievements looks widely at what constitutes an achievement, at lessons from the past, and at the law of unforeseen consequences. You Can Do It invites visitors to take on some aspect of active citizenship. Both the journey as a whole and the interactive treatment of each topic embody the sequential learning steps, with a resource library at the journey’s end providing the means for visitors immediately to start putting Engagement into practice. Though providing a great deal of subject knowledge as the basis for understanding and empathy, all the centre’s exhibits and activities pose questions, make connections, challenge preconceptions and raise issues, inviting young people and families to think, choose and act, not just in the centre itself but outside in the real world.
Massar’s regional centres – smaller spaces distributed across Syria providing exhibitions, activity programmes and resources, usually focussed on a subject theme – have a similar emphasis on encouraging young people to explore their world critically and develop their own potential. These centres can also play a direct role in the life of the local community, and they offer young people the platform on which they can develop pro-social awareness and habits, and the tools to put helping behaviour into practice. The centres encourage repeat visits, and build strong sense of ownership and responsibility for “their” centre among young users. The first regional centre opened in 2007 in Lattakia, and two more are currently in preparation, in Homs and Aleppo.
Massar’s touring activities have been running nationally since 2005, and though these are relatively brief one-off “permission” encounters, they are very catalytic. For younger age groups, a stage show about learning through our senses is followed by story-telling (stimulating the imagination) and an “archaeological dig” (practising touch, sight and analysis). For teenagers, the sessions are managed as a debate about identity, rights, and issues that the children themselves want to discuss. Working in teams, the teenagers produce a newspaper front page and a video clip about the subjects they choose. These debates have covered topics such as immigration, housing, violence, health and work. For many of the teenagers involved this is the first time they have engaged in a serious discussion and felt their views are being paid attention to. The programme’s animators and facilitators – known as the Green Team – have themselves have become positive role models for the children who attend the touring activities.
The Massar web portal is designed to encourage user-generated content and user moderation of the portal community’s behaviour. It is an on-line platform offering open-source web tools, a wiki-style knowledge base, discussion forums, display space for created work and a blogosphere. It provides “safe” space inasmuch as links to potentially harmful external websites are restricted, but what the portal’s users can do within the site is deliberately left as much as possible up to them. While Massar supervises and moderates to a degree, it is made clear to users that they all share the responsibility for protecting the site from abuse.
Relating both to the on-line and real worlds, E-Volunteers launched in 2007 and its young participants achieved, among other things, the creation of what has now become Syria’s national computer database of blood donors. Volunteer projects have also included organising charity events and teaching IT skills to the blind and the old. Collaborative Learning links Syrian students with counterparts round the world to work together on a topic, which is brought together in the form of a study website. E-Debate is being developed jointly with the Open Society Institute. Here young people are given training in formal debating techniques and brought together with others from around the world to exchange perspectives and argue points of view.
Much has changed since 2004 but as far as I know Massar remains unique as a national, non-governmental citizenship initiative.
Saturday, February 13, 2010
Tuesday, February 02, 2010
Tony Blair - Chilcott
One of those questions is how Iraq, rather than other "axis of evil" countries, was selected by Blair. For example, North Korea has shown itself to be both madder, more malignant, worse to its own people, and WMD (nuclear) capable than Iraq was or was ever likely to be. So how was the particular threat of Iraq determined to be the highest priority? Saddam was not in bed with religious fundamentalists, in fact they were a significant risk to him, so links to Al Qaeda ("AQ" as TB kept calling them) were simply not there. Saddam had no connection with 9/11 at all; on the basis of which country actually had the most direct connection Saudi Arabia would have been high on the hit-list. One can accept that post-9/11 the UK's assessment of terrorist risk changed, but that might have produced a worldwide list of say six suspect countries. So what made Iraq specifically go to the top of that list, to be such an immediate priority that the task in Afghanistan could not be properly completed before this was taken on? Was there some form of strategic defence review post 9/11, or was it just Blair's opinion? The panel did not seem to get to grips with this, which leaves open the view that 1) the US had already determined that Iraq should be taken out, for reasons of oil but with the excuse that Saddam was a baddie (see Cheney's paper from pre 9/11), 2) Blair had already undertaken to Bush that the UK would support the US "whatever", so we were also by default committed to topple Saddam, and 3) that the urgency was imposed by a gung-ho US president with connections to the oil business wanting a successful conventional hi-tech war to boost his poll ratings, and with loopy advisers planning world domination. And the UK just went along, TB grinning and loving the plaudits, making up reasons as we went. Tragic.
Second, TB claimed that it was all going fine until Iran started meddling in things, and that noone could have foreseen this. What??? The hostility of neighbouring countries to the proposed invasion was completely apparent well before March 2003. Syria's president bluntly told TB in late 2002 that it would all end in tears. This is a region where loyalties, hostilities and rivalries are rarely defined by national borders; the regional politics are complex and far-reaching. To suppose that the invasion of Iraq by western powers was a matter that would remain to be dealt with just within the borders of Iraq is just simple-minded. So my guess is that somebody somewhere did some scenario planning on exactly the topic of how Iraq's neighbours might react. If they were not asked to plan for Iran, it's a huge and unforgiveable lapse in judgement. If they missed Iran out of the scenario planning, it's complete incompetence. If they did plan and their findings were ignored, it's criminal. So, which was it? The panel did not explore this point, and TB was allowed to get away with his claim that Iran was an unfortunate rogue variable.
There's still so much more to be uncovered.
Thursday, January 14, 2010
Even handing in my notice wasn't simple. I wrote a letter to Mrs A, only to discover some time later that her office had not passed it on to her for over a week because she was ill. So by the time we actually met to discuss it all, her opportunity to brief the incoming CEO of the Syria Trust (of which Massar is a part) had been cut short, and we ended up with all three of us sitting in the same slightly awkward meeting, rather than having an informal one-to-one chat. It wasn't the first time I had met Omar, who I think will do just fine as CEO of the Trust. Having the greater responsibility of Massar thrust upon him can't have made his eyes light up; there is plenty of deep surgery he will need to do to get the Trust in any sort of productive shape, including getting rid of some very senior managers. But he's a big boy, with plenty of support to make his responsibilities a little bit easier.
Tuesday, December 22, 2009
Monday, December 14, 2009
Thoughts about airlines - and payphones
What turned management attitudes completely around was the discovery that their dismal treatment of payphones had a significant impact on how their (commercially very important) corporate customers viewed BT. These business buyers - rightly - saw payphones as exemplifying BT's attitude towards all of its operations; payphones made an important and very public brand statement. And by ignoring their own public face BT was sending out a strong "don't care" message to the people it really wanted to impress and do business with. Once management realised this, payphones started getting some very serious attention and investment, and the situation rapidly improved.
What does this have to do with airlines? Well, I believe they are running the risk of viewing economy customers much as BT saw its payphones - something to be put up with grudgingly while the "real" business is elsewhere. Today that is a huge mistake. More and more senior business people are flying economy. The attitudes they find there will either make an airline's brand or ruin it, just as much if not more than the attitude towards "turn left" passengers. There is the same brand crossover and connection being made. Airlines who invest in making economy class passengers feel appreciated (which needn't take lots of investment, just attitude) have everything to gain.
Friday, December 11, 2009
Open house at the Lattakia centre
View from the Rotana Hotel, Lattakia
Tuesday, November 24, 2009
The snafu occurred in 2008 when I was booked on a bmi flight from London codeshared with BA. I double-checked the flight time on the BA website, but when I rang bmi just before leaving for Heathrow, I was told that the flight had already left as the schedule had changed. The details are in another post so I won't repeat them here. I wrote to bmi's chairman to complain, and Helen had a flight of hers upgraded to business class as a result which was good.
In general though I've enjoyed travelling with bmi. Their operation at Heathrow is now very slick; check-in staff are smart, helpful and charming. The business lounge is excellent. Even their in-flight magazine is interesting. There are a couple of things I would suggest they improved if anyone consulted me (chiefly their telephone support), but overall it's been a pleasure, so thanks bmi.
Wednesday, November 11, 2009
An end in sight
Friday, October 02, 2009
Management and leadership - are they different?
Sunday, September 27, 2009
Theodore Roosevelt (1858 - 1919), "Man in the Arena" Speech given April 23, 1910
Tuesday, September 22, 2009
A management to-do list
Look - explore, be open, find new viewpoints
Think - study beyond the subject, consider the deeper issues, find new meanings
Do - turn up, be on the pitch, take responsibility, see it through
Connect - communicate, tell stories, listen, share, smile
Care - empathise, respect, be passionate, believe, take the first step
Thursday, August 27, 2009
US Healthcare - burning platform
Sunday, August 23, 2009
What hope is there?
"Conservative clerics in Iran have criticised a proposal by re-elected President Mahmoud Ahmadinejad to include three women in his new cabinet.
"There are religious doubts over the abilities of women when it comes to management," said hardline lawmaker Mohammad Taghi Rahbar.
He said his views were shared by many MPs from his clerics' faction, which dominates Iran's parliament."
"Tens of thousands of people in Mali's capital, Bamako, have been protesting against a new law which gives women equal rights in marriage.
The law, passed earlier this month, also strengthens inheritance rights for women and children born out of wedlock.
The head of a Muslim women's association says only a minority of Malian women - "the intellectuals" as she put it - supports the law.
One of the most contentious issues in the new legislation is that women are no longer required to obey their husbands.
Hadja Sapiato Dembele of the National Union of Muslim Women's Associations said the law goes against Islamic principles.
"We have to stick to the Koran," Ms Dembele told the BBC's Focus on Africa programme. "A man must protect his wife, a wife must obey her husband."
"It's a tiny minority of women here that wants this new law - the intellectuals. The poor and illiterate women of this country - the real Muslims (my italics) - are against it," she added."
Saturday, August 22, 2009
This much I know..
Tuesday, August 18, 2009
Some of my photos...
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