Tuesday, November 24, 2009
The snafu occurred in 2008 when I was booked on a bmi flight from London codeshared with BA. I double-checked the flight time on the BA website, but when I rang bmi just before leaving for Heathrow, I was told that the flight had already left as the schedule had changed. The details are in another post so I won't repeat them here. I wrote to bmi's chairman to complain, and Helen had a flight of hers upgraded to business class as a result which was good.
In general though I've enjoyed travelling with bmi. Their operation at Heathrow is now very slick; check-in staff are smart, helpful and charming. The business lounge is excellent. Even their in-flight magazine is interesting. There are a couple of things I would suggest they improved if anyone consulted me (chiefly their telephone support), but overall it's been a pleasure, so thanks bmi.
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